Refund policy

Here's our clear policy:

• 30-Day Protection for Defects If the product arrives damaged, defective, or not as described, contact us within 30 days of delivery. Provide photos/videos – we'll arrange a full refund or replacement (we cover reshipping for valid claims).
• No Returns for Change of Mind Due to hygiene and personal use reasons (sweat/personal contact), we do not accept returns or refunds for buyer's remorse, size/fit preference, or used items.
• How to Request Help Email support@remmeshop.com with your order number, details, and proof. We'll respond in 1-2 business days. Valid refunds processed within 3-5 business days after verification.
• Shipping Notes
  • Buyer covers return shipping unless it's our error (damaged/wrong item).
  • We do not provide prepaid return labels for non-defect cases.
• Important Always consult a doctor before use. We prioritize quality, but personal wellness choices are your responsibility.

Last updated: January 11, 2026